WeTransfer
WeTransfer Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WeTransfer has 2.1 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Basic wetransfer is great, Contact & cancelling, Cool graphics.
Cons: Terrible customer service, Bad transfer and customer service, Can not get a customer service rep on the phone.Recent recommendations regarding this business are as follows: "are you kidding I can not get you on the phone and you want 40 more customers we might deliver Come on", "Yes and no", "Stick with chatting with the bot so it feels like you're getting somewhere", "Know what you're doing.", "Don’t subscribe!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WeTransfer has 2.1 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Basic wetransfer is great, Contact & cancelling, Cool graphics.
Cons: Terrible customer service, Bad transfer and customer service, Can not get a customer service rep on the phone.Recent recommendations regarding this business are as follows: "are you kidding I can not get you on the phone and you want 40 more customers we might deliver Come on", "Yes and no", "Stick with chatting with the bot so it feels like you're getting somewhere", "Know what you're doing.", "Don’t subscribe!".
Most users ask WeTransfer for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top WeTransfer Reviews
"Wrong subscription"
Hello, I subscribed a few days ago. I would like to use the monthly model. I also chose this one. Only then was the annual installment debited. I would like to...
"Check if account has been closed"
I'm not happy. I don't know if the account has been deleted. How do I find out? I have called the number, but it does not work.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Livorno, Tuscany
Subscription and payment
I trying to make the payment and very important links mentioned in pdfs have expired due to non payment or renewal of my subscription and your company has doubled tge subscription amount that I had paid for 1 yr. The communication team isn't being very supportive.
Regards
Priyanka malhotra Charla director company Kingdom of Tubbies.
Ambitious Pens pvt ltd, company Bharya. +919811****85
- No remarks
- Payment subscription and of the link is deleted due to hacking
Preferred solution: My subscription is not being renew ed by my debit card.kindly reactivat e the links that have gone null due to your company gateway not acce pting payments. Axis bank india visa card I've been trying to pay since last 4 days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Activating WeTransfer Pro service
Dear WeTransfer,
I am contacting you on behalf of the Agency for Vocational Education and Training and Adult Education. This is a public institution in Croatia.
Could you provide information on how our institution can open a WeTransfer account and purchase the WeTransfer Pro annual license? What would be the price?
We need to follow the official procedure for purchasing the service: official request, delivery of an offer, order form, service delivery, issued invoice, and payment. So I also need information about that, or perhaps you could give me another contact to whom we could direct our inquiry.
I did not receive satisfactory information from Customer Service.
Thank you in advance, best regards!
- Very useful application for sending and receiving large files
- Restricted payment methods for business users
Preferred solution: Agency for Vocational Education and Training and Adult Education, Croatia, wants to open a WeTransfer account, Pro annual license, following the official procedure for purchasing the service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I seem to have two accounts I need to combine and I have other questions
I really need to speak to someone so I can get my problems resolved.
I seem to have two accord I need to resolve and I just paid for an upgrade and the services are not working
Preferred solution: To get my problems resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My files are expiring too quickly
I have been trying to get in contact with the company and all I'm doing is wasting my time. I couldn't even make a simple call.
They make you enter a bunch of information, get a code emailed to you and then, when I tried the number, it didn't work.
What the *** is going on over there? Is anybody working?
Preferred solution: Fix my problem. I lost hours using your product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Cannot access
You do not answer the phone and my we transfer page is just White with a We in the middle of it. A month ago I could download files now I can't.
That white page stops it. Please fix it..John
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Check if account has been closed
I'm not happy. I don't know if the account has been deleted.
How do I find out? I have called the number, but it does not work.
- Same
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barcelona, Barcelona
Link expired
Hi, I sent some links to myself on July 16th, and when I went to download them on July 19th, they had already expired. I hope for your reply as soon as possible. Thank you, Rodrigo.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Real bad customer support
I cannot receive any emails from WeTransfer. There is no way to speak to anybody. It's frustrating that no help is offered.
- Fast cheap and easy
- No support
Preferred solution: Help to receive my wetransfers in my mail.
User's recommendation: Yes and no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Imphal, Manipur
Check if account has been closed
I'm trying to find out if my account has been closed. This process is not customer-friendly. Just let me know if the account is closed.
Preferred solution: To know if the account is closed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallahassee, Florida
No one answers it states your phone is out of order
I had a free account NBC did three Videos and we downloaded them on the free We Transfer. Now we signed up for the Pro version yet it will not let us transfer them and said they are gone within 30 minutes
Help
800.893.7705
User's recommendation: are you kidding I can not get you on the phone and you want 40 more customers we might deliver Come on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Too many failed attempts
THEY NEVER RESPONDED AFTER I CONTACTED THEM ABOUT MY ISSUES . I CANNOT GET THE SITE TO MOVE PAST FINALIZING. YHIS WAS ON AN APPLE IPAD,
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deerfield Beach, Florida
Money back
Eu fiz um plano por acidente. Queria o meu dinheiro de volta.
Acabei enviando um arquivo de áudio e sem querer fiz um plano, agora estou sem dinheiro. Quero o meu dinheiro de volta.
Farei um plano mais para frente. O meu Zelle é +140********, pode me enviar por Zelle por favor?
- Eu uso para mandar arquivos
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
I'm not receive my payment after drop off rider
So after drop off, Im not find any payment. My payment is $700.
My rider is payment for company. The company is not refund my payment.
I am so tired with this work because I am 14 hour Dr. pick up and drop off to side.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cardiff, Cardiff
So Grateful
Im so grateful to We Transfer for the continuing success to
Send videos without any issues,always reliable. One less
Thing to worry about,
Seattle, Washington
I'm not receive my payment after drop off rider
Im not refunding my money for after dropping off my ride in Boise Airport so what time deposit for my bank account
Siegen, North Rhine-Westphalia
Wrong subscription
Hello, I subscribed a few days ago. I would like to use the monthly model.
I also chose this one.
Only then was the annual installment debited. I would like to switch to the monthly model and get the amount refunded.
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