WeTransfer
WeTransfer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WeTransfer has a 1.9 star rating from 59 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Basic WeTransfer is praised for simple file transfers and one user called it reliable for sending videos.
Negative Feedback / Risk Areas
- Frequent reports of unauthorized charges, billing errors and difficulty obtaining refunds, reflecting common WeTransfer customer complaints.
- Subscription and autopay cancellation is confusing and often fails to stop charges.
- Customers report no phone or live customer service and slow or generic email responses.
- Scamulent messages using the service have been reported, creating security concerns.
Key Takeaways for Future Customers
- Read subscription terms carefully and monitor billing to avoid unexpected charges; refunds can be hard to obtain.
- If you need live support or membership management, consider alternatives before committing.
- Search recent WeTransfer reviews and check customer service expectations before purchasing a plan.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WeTransfer has a 1.9 star rating from 59 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Basic WeTransfer is praised for simple file transfers and one user called it reliable for sending videos.
Negative Feedback / Risk Areas
- Frequent reports of unauthorized charges, billing errors and difficulty obtaining refunds, reflecting common WeTransfer customer complaints.
- Subscription and autopay cancellation is confusing and often fails to stop charges.
- Customers report no phone or live customer service and slow or generic email responses.
- Scamulent messages using the service have been reported, creating security concerns.
Key Takeaways for Future Customers
- Read subscription terms carefully and monitor billing to avoid unexpected charges; refunds can be hard to obtain.
- If you need live support or membership management, consider alternatives before committing.
- Search recent WeTransfer reviews and check customer service expectations before purchasing a plan.
Media from reviews
Spearfish, South Dakota
Generic solutions that don't fix the issue.
We are a team of 2 people. Our accounts have been on individual accounts for the past year.
When it was time to renew, we tried renewing both accounts being signed in on just one account (that was our mistake, we should of logged out after paying for one and logged in to the next account needing renewed). This put us on a "Team" subscription. When we realized the second account could no longer see any previous transfers, we reached out for help. It was followed by being told the second account never had any previous transfers as well as a very long and confusing email thread of very generic solutions.
We went back and forth trying to explain the issue and what we needed without getting anywhere. Long story short, we're going on almost 3 weeks trying to get this resolved.
User's recommendation: Try to not mess anything up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallsend, North Tyneside
Have deleted my account but still getting charged
I'm still getting charged £8 per month even though I've cancelled my account over a few months ago. Had to try again last month (see email screenshot attached).
When I googled how to cancel the account, they said it's very easy on the website but when I've tried, I couldn't find a cancel subscription area at all.
Very frustrating as I've been charged over £50 extra at this stage. Kind regards, Noel Heffernan.
- Good for sharing documents
- Difficult to cancel suscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berlin, State Of Berlin
‚Manage Subscription‘ Complaint
It is complicated to cancel the subscription. I advise you to delete the account; otherwise, it can seem that you have canceled and get stung with paying 9.99 per week.
See photos for cancel Subscription process, until the last page seeming to be the end of the process
Preferred solution: Full refund
User's recommendation: Careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kelseyville, California
Scam while using the service
Some individuals using your service representing themselves as McAfee representatives indicated to me that if I didn't respond to them, they were going to withdraw $499.99 from my CC through your service! These are not McAfee representatives; it is a scam, as I have already spoken to McAfee, and I find this very disturbing that they are using your services to perform this.
- Unknown at this time
- Unknown at this time
Preferred solution: Here is their email. jgomezdelcampo@jgcgv.com as I am sure you're not aware of their operation, but McAfee does!
User's recommendation: Do not fall for the scam and know who your customers are
New York, New York
I received absolutely no support and have been paying monthly for years, this is some of the worst customer service I’ve ever experienced.
I cant send any transfers but I was just charged for a plan that no longer exist. I was charged $10.99 & see on my plan info that my subscription will be renewed 12/4/25 but Im still not able to send anymore transfers. I want to be able to send more transfers or be refunded for what I paid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Macclesfield, Cheshire East
Resolved: Blind adherence to company rules. Initiative - nil!
Company fixed the issue and I have been provided with full refund. By PayPal. Don't get trapped into monthly subscription.
I am now receiving help with my issue from PayPal.I do not wish to waste my time criticising a company who clearly take little or no notice when asked for help by their customers.
Philadelphia, Pennsylvania
I have trouble of sending pictures
I'm having trouble sending pictures. I don't know why, because I have a 1-year plan.
I don't know where the problem is coming from.
Please help me check it out. Thank you so much.
Preferred solution: Deliver product or service ordered
Phoenix, Arizona
No customer service by telephone!
I cannot get an answer to my problem online, and I cannot get in touch with a live CSR. I have made numerous attempts to get the problem resolved.
- Except for the current problem
Preferred solution: Answer to my problem of not receiving email transfers of photographs.
User's recommendation: .Need access to a live CSR (customer service rep)
Panorama City, California
Charged me 229 without telling me
Whats said on top is what happened. No need to add extra useless details.
I was trying to transfer a video I had edited to someone who wanted it. Checked my account and saw -229 dollars from this app. I tried calling 2 numbers, both didnt go through.
I will be trying to contact again. Just be aware.
- No pros
- Sketchy in general
- Money stealers
- Slow with downloads
Preferred solution: Full refund
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubject: Urgent - Query regarding upcoming charge of €228 (Account Cancellation & Refund Request)
Dear Sir/Madam,
On July 2nd, I contacted your help center regarding an upcoming charge of $228 scheduled for July 8th. I was not aware of this pending charge as I previously had automatic payments enabled via PayPal.
Upon discovering this, I immediately took the following actions:
Canceled my account.
Canceled the subscription.
Canceled the automatic payment from within the PayPal application.
For your reference, I have attached both your invoice and the corresponding PayPal transaction details (please see attached documents).
Given my current financial situation, I am unable to bear this charge, and I do not wish to proceed with the annual subscription of $228.
I see that a $228 hold is still reflected on my account, and I need to urgently confirm with you that this amount will not be charged to me, or alternatively, that it will be fully refunded if it is processed.
Your prompt attention to this matter would be greatly appreciated.
Thank you for your understanding and assistance.
Sincerely,
- Muchas ventajas por temas laborales
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unwarranted subscription charge
I have tried to telephone you but without success. The call just shuts down after one ring at your end.
I had a $180 WeTransfer PRO subscription which was recently automatically--without my knowledge or consent-- renewed and upgraded to a WeTransfer ULTIMATE plan at nearly double the price of the one I had been on.
This was done without prior notice of any kind whatsoever.
I did not consent to this change. Nor did you notify me of the change nor of the increase.
This was charged to my credit card without my knowledge or consent.
BAD BUSINESS PRACTICE on your part.
I would like to cancel my subscription and be reimbursed for the unused portion remaining on the new plan.
Please respond back and confirm your intentions in this matter.
Nancy Falconer
User's recommendation: WeTransfer will address your actual complaint if you persist. In this instance, it took multiple emails, and resending of receipts etc, but in the end, I heard back from a Support Agent at WeTransfer who finally sorted out the issues and brought about an effective and satisfactory resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Terrible customer service
Only dealt with a chat. Transferred to a technicianthat I could not understand.
Had to enter credit card info before the transfer happened.
Person was not from WE but acting on your behalf. Terrible experience.
Chicago, Illinois
Dispute a charge
No help at all! None!
Your company is useless. I have been charged by WeTransfer with no explanation.
Preferred solution: Full refund
User's recommendation: Try another way.
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I got scammed from a company working for you
I have been scammed by people who work within your company I was given an assignment to rewrite an essay; and when I did so I got scammed out of my paycheck its been a month and still nothing Im about to file a lawsuit 2,365$ is a real felony too
- Learned better writing
- Got scammed out of doing what i love
Preferred solution: Full refund
User's recommendation: Careful trusting WeTransfer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk LIVE with Representative to assess my needs before I leave Drop Box
Nothing. Could not get through.
Dialed a phone number provided and got an odd signal. It shouldn't be this hard to talk to at least sales before I give them my money.
- I dont know
- Can not get a customer service rep on the phone
Preferred solution: Customer Service on the phone to give me recommendations on what I need.[
User's recommendation: Impossible to talk in REAL TIME to a sales representative before I even signed up. Same problem I have recently with Drop Box and I already have an account with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy files won't download anymore
Horrible
I've been with you guys since the beginning. This past month I haven't been able to download my files/auditions to email to my agent.
I'm an actor. As recent as of today.
User's recommendation: I can't see myself recommending your services any further to my fellow actors if this is the case.
Companies Similar to WeTransfer
TransferNow
“I used the 7 day trial for a once off transfer. I would have been happy to pay for 1 month but you...“
Hightail
“I have been receiving MP3s and MP4 for years via hightail from the IDMR or the Institute of Divine...“
pCloud
Dropbox
“I have had a Dropbox account for several years - and I find them adequate, at best. Last year, in an...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I WANT MY MERCHANDISE